home
About
Books
Articles
Media & podcasts
Contact
close
search
Home
about
books
articles
media & podcasts
contact
Business
Customer Value, Customer Focus, Customer Satisfaction
Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.
The Journal for Quality and Participation
|
September 1, 1990
It's not just the product. It's the overall customer experience.
More Articles
Business
Quality's Real Accomplishment
It's changed the way people think, and that's very hard to do.
Business
Upgrading? Don't Bother.
A Rant About Software Quality
Business
Ultimately, the Point is Value
When all is said and done, all customers are seeking is maximum value.
Business
One-on-One with Customers
To get your Employees engaged, get them more directly connected to your Customers.
Previous
Next
Browse All Articles
.png)
