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Humor
Loose Change
Ask Mr. Customer
Dedham Daily Transcript
|
June 11, 1997
Actual letters from dissatisfied customers that I took the time to make up.
More Articles
Business
From quality to the customer to time
The journey to excellence is marked by learning and growth in knowledge
Business
Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.
It's not just the product. It's the overall customer experience.
Business
Limits Can Be Liberating
Do You Want Me to Recreate the World or Just My Corner of It?
Business
A Cure for "Initiative Burnout"
However well intended, program-of-the-month incentives can have a debilitating effect on employees.
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