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Humor
Loose Change
Ask Mr. Customer
Dedham Daily Transcript
|
June 11, 1997
Actual letters from dissatisfied customers that I took the time to make up.
More Articles
Humor
The Un-Glamour of Air Travel: Part 2
The skies ain't all that friendly, either.
Business
The Role of Human Resources in Selling Quality Improvement to Employees
Avoiding the "Space Invaders" De-Motivation Factor
Business
Quality Bites
You have to face the fact that Quality, at its essence, is NOT a good motivator of people.
Business
Ultimately, there is just one issue: value
Are you up to the value mark? Can you measure how much value you're creating?
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