Business

Customer Value, Customer Focus, Customer Satisfaction

Ultimately, there is just one issue: value

The Journal for Quality and Participation

|

August 1, 1993

Are you up to the value mark? Can you measure how much value you're creating?

More Articles

Article Thumbnail Image

Humor

Ask Mr. Courtesy!

Advice during the early days of cell phones

Article Thumbnail Image

Humor

A victim of smile training school

A smile is a necessary but not sufficient part of customer service.

Article Thumbnail Image

Humor

How to Make More Money!

A delightfully illegal way to defraud your employer!

Article Thumbnail Image

Humor

The real story behind Thanksgiving

Cranberries: The one thing that grows around here and it tastes like New Jersey!

Browse All Articles