Business

Customer Value, Customer Focus, Customer Satisfaction

The Hidden Costs of Customer Satisfaction

Quality Digest

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February 1, 1998

Customer satisfaction alone can't provide the kind of energy organizations need to sustain continuous improvement.

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General Interest

On Gratitude and Little Platoons

Hearfelt thanks to those who supported me upon the death of my wife

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General Interest

How Not to Promote Regional Theater

A rant about being insulted duiring theatrical performances

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General Interest

Disinviting Ron Ziegler

How, 50 years ago, Boston University presaged today's practice of cancel culture

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Sports

Donald Trump's Own Reported Scores Reveal He Cheats

Proof positive that Donald Trump does not have a low-single-digit golf handicap

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