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Quality and TQM
Quality Bites
Quality Digest
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April 1, 2001
You have to face the fact that Quality, at its essence, is NOT a good motivator of people.
More Articles
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a 40-hour work week: a new rallying cry
What would happen if we were forced to limit people's work weeks to just 40 hours?
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Listen Up!
Most customer surveys are an exercise in institutional solipsism.
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Down With the Internal Customer
The concept of "The Internal Customer" is harmful to your Quality efforts. It must go.
Business
Missing the Point--Again
Most efforts at internal branding put the cart before the horse.
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