Business

Customer Value, Customer Focus, Customer Satisfaction

Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.

The Journal for Quality and Participation

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September 1, 1990

It's not just the product. It's the overall customer experience.

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Exclusive! Fox sneak preview

An investigative report on the season's new Fox shows!

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What's in a name?

A brief--and exceedingly silly--dilation on an ex-colleague's name.

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Living with cats gives one pause

I make peace with the fact that I am, yes, a cat owner.

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It's the Birthday Creep Blues

Wherein I demonstrate that my love for my daughter has its limits.

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