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Business
Customer Value, Customer Focus, Customer Satisfaction
Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.
The Journal for Quality and Participation
|
September 1, 1990
It's not just the product. It's the overall customer experience.
More Articles
Sports
Bryson DeChambeau Could Become Golf's Next "People's Champion"
If only he’d learn to get out of his own way
Sports
How Bryson DeChambeau Is Disrupting Golf
With his muscular form and unusual behavior, the young player is bringing some excitement to a typically staid sport.
Sports
King of the Fights
In the sport’s peak era, crusty Sam Silverman ran New England boxing.
Sports
Revisiting MLB's Rules Changes
The results are a bit less than meets the eye.
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