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Customer Value, Customer Focus, Customer Satisfaction
Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.
The Journal for Quality and Participation
|
September 1, 1990
It's not just the product. It's the overall customer experience.
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Business
Eating My Words
Wherein I admit that I was wrong about The Internal Customer
Business
The Doctor is Out
Too many doctors come up short on the "caring" part of healthcare.
Business
The Pitfalls of Perfection
Don't make the perfect the enemy of the good.
Business
a 40-hour work week: a new rallying cry
What would happen if we were forced to limit people's work weeks to just 40 hours?
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