Business

Quality and TQM

One Size Does Not Fit All

Quality Digest

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October 1, 2002

Your standard approach to Six Sigma won't work with your Sales People

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FROM CAMELOT TO CAMELITTLE

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We own (approximately) 4 cats

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Smug self-assurance wrapped in utter obliviousness: a man's natural state

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Mail and fee-mail idiosyncrasies

Why FedEx became as successful as it did

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