Reviews

Books

It's Not a Home Run, but an RBI Double Isn't Bad

National Review

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April 17, 2022

A review of Pedro Mauro's book about how the Dodgers used analytics to become champions

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Business

Quality is Not a Way of Life

What it's about is not screwing up. Why should we be defensive about that?

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Business

A Dirty Little Secret

Your people are not--necessarily!--your most valuable asset. But they could be.

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Business

Myths About Customers

Three bits of conventional wisdom we could do without

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Business

I, the Customer

People know--deeply--what it's like to be the customer. Use that.

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