Reviews

Books

It's Not a Home Run, but an RBI Double Isn't Bad

National Review

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April 17, 2022

A review of Pedro Mauro's book about how the Dodgers used analytics to become champions

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Business

How to Unleash the Real Power of Customer Connections

People's own experiences as Customers is a powerful resource available to you.

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Business

You Want Buy-In to Quality? Then You've Got to Sell It

HR has some selling to do when it comes to Quality.

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Business

Virtual Aggravation

Virtual aggravation can trump real aggravation.

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Business

Quality is Not a Way of Life

What it's about is not screwing up. Why should we be defensive about that?

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