Reviews

Books

It's Not a Home Run, but an RBI Double Isn't Bad

National Review

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April 17, 2022

A review of Pedro Mauro's book about how the Dodgers used analytics to become champions

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Business

Quality's Real Accomplishment

It's changed the way people think, and that's very hard to do.

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Business

Upgrading? Don't Bother.

A Rant About Software Quality

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Business

Ultimately, the Point is Value

When all is said and done, all customers are seeking is maximum value.

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Business

One-on-One with Customers

To get your Employees engaged, get them more directly connected to your Customers.

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