General Interest

Is it Basketball or Socialism? A Lesson in Economic Fatuousness from The New York Times

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July 8, 2020

How the NYT misunderstands basketball and—far more importantly—basic economics

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Business

Quality Bites

You have to face the fact that Quality, at its essence, is NOT a good motivator of people.

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Business

Ultimately, there is just one issue: value

Are you up to the value mark? Can you measure how much value you're creating?

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Business

From quality to the customer to time

The journey to excellence is marked by learning and growth in knowledge

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Business

Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.

It's not just the product. It's the overall customer experience.

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