Business

Customer Value, Customer Focus, Customer Satisfaction

How to Unleash the Real Power of Customer Connections

The Journal for Quality and Participation

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April 1, 2000

People's own experiences as Customers is a powerful resource available to you.

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75 Questions You Should Think About

And one you absolutely can't afford not to think about.

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The Gold Standard

How can you please customers if they can't articulate what pleases them?

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Six Sigma for Sales

This approach to driving out defects might be, well, defective.

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Lights, Camera, Action!

Seeing--and solving--your problems through a different lens

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