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Humor
Loose Change
Ask Mr. Customer
Dedham Daily Transcript
|
June 11, 1997
Actual letters from dissatisfied customers that I took the time to make up.
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The Gum-and-Mint Economy
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Wherein I admit that I was wrong about The Internal Customer
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Too many doctors come up short on the "caring" part of healthcare.
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The Pitfalls of Perfection
Don't make the perfect the enemy of the good.
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