Business

Customer Value, Customer Focus, Customer Satisfaction

Are You a Customer Narcissist?

AMA Journal

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January 1, 1994

Many attempts to get closer to the customer involve asking the customer to talk to you about you.

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General Interest

How Not to Promote Regional Theater

A rant about being insulted duiring theatrical performances

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General Interest

Disinviting Ron Ziegler

How, 50 years ago, Boston University presaged today's practice of cancel culture

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Sports

Donald Trump's Own Reported Scores Reveal He Cheats

Proof positive that Donald Trump does not have a low-single-digit golf handicap

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Sports

Bryson DeChambeau Could Become Golf's Next "People's Champion"

If only he’d learn to get out of his own way

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