Business

Customer Value, Customer Focus, Customer Satisfaction

Are You a Customer Narcissist?

AMA Journal

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January 1, 1994

Many attempts to get closer to the customer involve asking the customer to talk to you about you.

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Business

Aretha Franklin Had It Right: Respect Is Key to Employee Engagement

Here is a piece I wrote that appeared in the October 1, 2025 edition of HR Daily Advisor. Not only did they give me a platform to write about Employee Engagement, I also got to cite that well-known leadership & management guru, Aretha Franklin.

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Humor

Fun With Cancer!

Taking something that's rather scary and traumatic and making it accessible and—I hope—even funny.

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Sports

The Downside of Fame

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Sports

The Appeal of Televised Golf

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