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Loose Change
An Uncreative Title
Dedham Daily Transcript
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May 14, 1997
I make my living as a management consultant and even I'm not sure what that means.
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Business
Quality Bites
You have to face the fact that Quality, at its essence, is NOT a good motivator of people.
Business
Ultimately, there is just one issue: value
Are you up to the value mark? Can you measure how much value you're creating?
Business
From quality to the customer to time
The journey to excellence is marked by learning and growth in knowledge
Business
Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.
It's not just the product. It's the overall customer experience.
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