Business

Leadership

A Cure for "Initiative Burnout"

Management Review

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April 1, 1995

However well intended, program-of-the-month incentives can have a debilitating effect on employees.

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Quality's Real Accomplishment

It's changed the way people think, and that's very hard to do.

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Upgrading? Don't Bother.

A Rant About Software Quality

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Ultimately, the Point is Value

When all is said and done, all customers are seeking is maximum value.

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One-on-One with Customers

To get your Employees engaged, get them more directly connected to your Customers.

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